NOT SUITABLE FOR COMPUTER SCIENCE GRADUATES
What you'll do at work
Some of the key day-to-day responsibilities are:
1. You should be able to demonstrate a natural ability in IT and evidence this as an IT hobbyist. This, as an example, might include building custom PCs.
2. Learning and becoming proficient in Support Desk I.T Systems - this will be achieved by being hands-on in the IT support triage environment. While the helpdesk can be a pressured environment, you will benefit by being surrounded by experienced industry experts that will help guide and inform you.
3. Repairing I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, dealing with both new kit and preparing it for new installations, as well as older kit, upgrading components, and installing new software versions.
4. Problem-solving on IT-related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy while reassuring the customer that the problem will be solved within the agreed contractual SLA's.
5. Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites. This will give variety to your role and the opportunity to work in a face-to-face customer situation. You will need excellent customer service abilities and have excellent spoken communication skills.
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