Job Title: Customer Experience Advisor (Complaints Focus) Location: South West London Job Type: Temporary (contract until April) Salary: Competitive Hourly Rate About the Role: We are seeking a dedicated and empathetic Customer Experience Advisor with a strong focus on complaint handling. In this role, you will be the first point of contact for customers, ensuring that their concerns are resolved efficiently and professionally. You will work in a fast-paced environment, using your excellent communication and problem-solving skills to enhance customer satisfaction. Key Responsibilities: Handle customer complaints in a timely and professional manner. Investigate and resolve customer issues, ensuring a fair and satisfactory outcome. Maintain accurate records of customer interactions and resolutions. Work collaboratively with internal teams to improve customer experience. Provide excellent customer service across multiple communication channels. Skills & Experience Required: Previous experience in a customer service or complaints-handling role. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to remain calm under pressure and manage difficult conversations. Proficiency in Microsoft Office and CRM systems is desirable. Why Join Us? Opportunity to make a meaningful impact on customer satisfaction. Supportive team environment with training provided. Competitive hourly pay and flexible working arrangements. If you have a passion for customer service and resolving issues effectively, we’d love to hear from you Give me a call (phone number removed)