Job summary Lancashire & South Cumbria NHS Foundation Trust is a great place to work and has a sound future as a leading provider of excellent Mental Health Services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development. An exciting opportunity has arisen for a Receptionist based at Victoria House, Morecambe but work agile covering our Outpatient and Inpatient settings across Lancaster and Morecambe. We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.Lancashire and South Cumbria NHS Foundation Trust is a great place to work and has a sound future as a leading provider of excellent mental health and substance misuse services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development. This would be covering 3 working days to be confirmed with either the following start and finish times: 08:30 till 17:00 (with an hours lunch break)09:00 till 17:00 (with an 30 minute lunch break) Please note: Flexibility on days/times and site location is required to support service needs. Main duties of the job The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service with The Bay Network. The post holder will work flexibly in response to the needs of the service providing cover to various sites including Inpatient as directed by their line manager to ensure continuity of service provision. The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role. The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills. About us Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview. Date posted 07 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa pro rata Contract Permanent Working pattern Part-time Reference number 351-BAY751-CL Job locations Adult Community & Kentmere Admin Victoria House Morecambe LA9 7RG Job description Job responsibilities Please see the attached job description and person specification for more information about this role. Job description Job responsibilities Please see the attached job description and person specification for more information about this role. Person Specification Education/ Qualifications Essential NVQ Level 2 in Customer Care - or equivalent experience Willingness to commit to continuous personal development Knowledge Essential Knowledge of administrative systems and processes Experience Essential Previous experience in customer services or administration Personal Essential Approachable and empathetic Excellent communication and interpersonal skills Ability to make decisions and solve routine problems Organised with the ability to respond to changing priorities Take a flexible approach to duties and working hours to ensure essential tasks are covered and completed Person Specification Education/ Qualifications Essential NVQ Level 2 in Customer Care - or equivalent experience Willingness to commit to continuous personal development Knowledge Essential Knowledge of administrative systems and processes Experience Essential Previous experience in customer services or administration Personal Essential Approachable and empathetic Excellent communication and interpersonal skills Ability to make decisions and solve routine problems Organised with the ability to respond to changing priorities Take a flexible approach to duties and working hours to ensure essential tasks are covered and completed Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust Address Adult Community & Kentmere Admin Victoria House Morecambe LA9 7RG Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)