Full time temporary Administration role for local charitable organisation
Working for a local charity providing vital support to the operations and customer services team.
Within the Customer services team, you will be supporting the team to answer incoming telephone calls and emails regarding matters such as: changing/amending direct debits, updating tenant information, logging repair requests, creating work orders, and taking payments. You will also assist with various administration tasks, including managing three inboxes, downloading the out of hours report in the morning and actioning any follow-up required, supporting benefits and universal credit portals, liaising with surveyors for inspection orders, creating purchase order numbers, updating housing management systems, and any other administration tasks to fully support the team. This role will be varied and wide-ranging, so we are looking for candidates who are willing to help in any way they can with a proactive can-do attitude.
Requirements:
1. Administration or customer service experience within a charity or housing organisation is ideal.
2. Alternatively, customer service or administration experience from other sectors is acceptable.
3. You should be highly organised, personable, and an excellent communicator with a proven ability to work proactively to deliver exceptional results.
4. Reliability, commitment, good common sense, and the ability to work autonomously and as part of a team are essential.
5. You should be highly IT literate.
This role is initially temporary, but there is a permanent position available for anyone interested who demonstrates the right attitude and abilities. The role is full-time, 37 hours per week (Monday - Thursday 8:30 AM - 4:45 PM and Friday 8:30 AM - 4:15 PM with a 45-minute lunch break). This role is office-based and is located on the outskirts of Cambridge with free parking. This is a great opportunity to work with a fantastic team in a role where you can really add value and make a difference. A competitive hourly rate of circa £15.72 per hour is offered, and we are looking for candidates to start immediately on an ongoing basis.
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