We are looking for a Finnish, Norwegian or Swedish speaking Customer Service Advisor to join a multi-award winning company at their Head Office in Watford. The company offers fantastic benefits which include working from anywhere in the world for 4 weeks a year, 30 days of annual leave PLUS bank holidays, private healthcare, and a generous annual bonus.
As a Customer Service Advisor, you will be working with a team to respond to queries from existing customers, diagnose issues, and provide additional support. Their modern, spacious offices are based near the Metropolitan line and have free on-site parking, making it convenient for all commuters.
Working Hours: Monday - Friday - 07:00 - 15:30
Hybrid working: 2 days in the Watford office and 3 days from home.
You MUST have rights to work in the UK - no sponsorships are available for this role.
Main duties to include:
1. Supporting customers with technical queries
2. Managing a shared inbox
3. Running daily product reports and sharing them with the senior leadership team
4. Organising item collections, returns, and sending out replacements
5. Developing product knowledge and sharing it with customers
6. Consistently providing an empathetic level of customer service
Candidate requirements:
1. Fluent in Swedish, Finnish or Norwegian and English
2. Experience within a customer service role
3. Full rights to work in the UK (we cannot provide sponsorship)
4. Warm, friendly, calm, and professional telephone manner
5. Attention to detail
6. Able to commute to Watford
Please note, you must have rights to work in the UK to be shortlisted for the position.
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