Join the Uniserve Team Uniserve, a leading provider of global logistics solutions, is seeking a highly motivated and results-oriented Import Operator to join our dynamic team. This role will involve managing the entire import process, from initial client contact to final delivery, ensuring smooth operations and exceeding customer expectations. What you'll do: Manage the end-to-end import process: This includes liaising with clients, partners, and carriers; administering shipments in accordance with Uniserve procedures; and ensuring timely and accurate data entry. Support departmental goals: Assist the Supervisor and Manager with various tasks and projects as required. Maintain operational excellence: Ensure full compliance with all company policies and procedures, utilising our key systems (One World and Multi Freight) effectively. Deliver exceptional customer service: Build strong client relationships, manage expectations, and proactively address any concerns. Drive profitability: Negotiate rates, manage costs effectively, and ensure all invoices are raised accurately and promptly. Promote Uniserve services: Actively seek opportunities to promote our comprehensive range of air freight solutions to both existing and potential clients. What you'll bring: Excellent communication and interpersonal skills At least 1-2 years experience in freight forwarding Strong organisational and time management abilities A proactive and problem-solving approach Proficiency in Microsoft Office Suite A passion for delivering exceptional customer service A strong work ethic and a commitment to team success Benefits: Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks: Competitive Salary: We value your skills and commitment. Discretionary Bonus: Because your hard work deserves to be rewarded. Pension Scheme: We've got your future covered. Annual Salary Review: Your growth matters to us. Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision. Interest-Free Company Loan: We're here to support you. Free On-Site Parking: Convenient and hassle-free. Cycle to work scheme Referral Bonus £750: Spread the word and earn some extra cash. Care First Lifestyle Programme: Because your well-being matters. Flu Jabs Annually: Stay healthy, on us Life Assurance: We've got you covered. Electric Vehicle Charging Points at Work: Embrace sustainable transport. Flexible Career Pathway. Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programmes. The Company At Uniserve we do amazing things. We are at the forefront of change, leading the transformation of the logistics and global trade management market. We have big ideas that push the boundaries and heaps of ambition that means we deliver on our promises time and again. People are the backbone of our business and the key to our continued success which is why we invest in training and development at all levels. Our Values Reward Our people are rewarded for contribution and for value they provide us and our customers. Involvement Our people are well informed of progress in our trade, company and customers. Fair Treatment Our people are respected and encouraged to respect others, whoever they are. Documents