We are looking to recruit a Part Time Patient Pathway Administrator to support our friendly Heart Failure Team. This role is 22.5 hours a week. This role works within a multi disciplinary team and is a first point of contact for the Service. This role is Patient focused and provides important administrative support to the Service.
This role is based at the John Radcliffe Hospital in Oxford.
• Monitoring referrals into the Heart Failure Service via NHS e-Referral and administratively supporting the booking of 2WW and 6WW referrals.
• Audit Work to Support Heart Failure Nurses
• Administrative support for Community Heart Failure team
• Answering telephone and Email queries
• Administration Management of Outpatient clinics and to coordinate appointments within Heart Failure Service
• First Point of contact for the Heart Failure Service
• To Provide Administrative support with Service meeting
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department.
This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.
Administration
1. Provide primary administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
2. Use OUH systems ie Dragon to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 10 working
days from the point of clinical delivery / decision.
3. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
4. Support patients under the clinicians’ care by booking where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway.
5. Monitor urgent investigation requests to ensure they are processed appropriately.
6. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches.
7. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
8. Follow the Trust tracking procedure for the movement of all patient notes
9. Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
10. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
11. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff.
12.Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology
This advert closes on Friday 20 Dec 2024
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