Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions.
The opportunity
Based in Guildford, Surrey, Foresight Sports Europe is one of the fastest growing technology companies in the golf industry today. Thanks to the ongoing growth of the business, we are seeking a passionate, driven, talented hardware technician.
Key Responsibilities
1. Provide customer communication via phone (backed up by Support Ticket System) for repairs that have been conducted and quality checked.
2. Provide customer invoice via support ticket system.
3. Responsible for setup of customer PCs and Laptops (including complimentary technology setups).
4. Responsible for “checking-in” of all RMAs.
5. Responsible for “checking-out” of all RMAs.
6. Responsible for ensuring the loan fleet is ready for use by the team – using check in and quality control process.
7. Responsible for liaising with manufacturers for updates to repairs.
8. Assist with the maintenance of our Simulation/Demo environment.
9. Assist with hardware repairs to internal and customer units.
10. Preparation of certified pre-owned (CPO) units for resale.
11. Support for the support team with loan agreement documentation (prepare & send to/contact customer) and follow up call to customers who haven’t responded to repair approval.
Skills and Attributes for Success
1. Strong technical aptitude and hands-on experience with hardware systems.
2. Excellent problem-solving skills with a logical and methodical approach.
3. Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
4. Strong organisational and time-management abilities to manage multiple tasks efficiently.
5. A proactive attitude with a focus on delivering exceptional customer service.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Additional pay:
1. Yearly bonus
Benefits:
1. Company pension
Schedule:
1. Monday to Friday
Work Location: In person
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