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The Housing Officer is responsible for Housing Management and Tenancy Support Services at the scheme. The post holder's principal responsibilities are as follows:
1. To deliver comprehensive Housing Management services to ensure the scheme is safe, clean, and well maintained to a high standard;
2. To let vacant properties minimizing void periods;
3. To support tenants to sustain their tenancies with the Organisation and where necessary to enforce the conditions of tenancy;
4. To facilitate a programme of appropriate activities for tenants.
The post holder will ensure they understand and consistently implement the Organisation’s Housing Management Policies and Procedures making any recommendations for change.
Please note this Job Vacancy requires a DBS.
Hours of Work:
Contract:
Permanent, 6 months
Notice Period:
1 month
Who are we?
We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.
Meet your Manager
"I have worked at TCH since 2023. I am responsible for the Extra Care Housing teams across Gravesham and Tonbridge and Malling areas. Extra Care Housing is very rewarding, with no two days alike. You meet interesting people and their families, you make a real difference to people’s lives and your colleagues make TCH a great place to work. If you like a challenge and want to make a difference then this role would be ideal for you."
Denise Brend, Head of Housing
What will you be doing?
Role Specific Responsibilities
1. Housing Allocations and Void Management
1. To ensure void periods are minimized in accordance with the Organisation’s Allocations Policy, procedures, and performance targets and to maintain void monitoring reports.
2. Carry out pre and post void inspections arranging for necessary works to be carried out to maintain the Organisation’s letting standard.
3. To provide advice to applicants including opportunities for potential tenants to visit the scheme and to promote the scheme generally.
4. Carry out detailed assessments of potential tenants to ensure eligibility and that they will be able to afford and sustain their tenancy taking account of housing support services provided and any anticipated personal care services.
5. Sign up all new tenants explaining the responsibilities of both the Organisation as landlord and the applicants as tenants. Establish/maintain tenancy records and files.
2. Estate Management
1. Inspections and Quarterly Review Meetings: The Housing Officer will make and document weekly ‘routine’ visual scheme inspections and comprehensive monthly inspections.
2. Quarterly Service Review Meetings: Estate Management services will be reviewed at quarterly meetings with tenants.
3. Cleaning: The Organisation engages cleaning staff who report directly to the post holder.
4. Grounds Maintenance: The Housing Officer will ensure that external communal areas are cleaned and maintained regularly.
5. Service Contracts: The Housing Officer will be familiar with the service contracts for the scheme.
6. Emergency Alarm Service: The Housing Officer will be familiar with the Emergency Alarm monitoring contract.
7. Fire Prevention and Health and Safety: The Housing Officer will ensure the scheme is managed in accordance with the Organisation’s Health and Safety and Fire Prevention Policies.
3. Tenancy Support
1. Intensive Housing Management Services: The post holder will provide Intensive Housing Management services.
2. Lunch time Meals Service: The post holder will oversee the meals service.
3. 24 hour ‘emergency’ Wellbeing Service: The Housing Officer will ensure daily contact with all tenants.
4. Social Events and Activities: Facilitation and enablement of social events and activities.
4. Staff Management and Supervision
1. The post holder is responsible for the cleaning and housing staff at The scheme.
2. In liaison with the HR department arrange staff recruitment, induction, and ongoing training.
3. Record staff absence and annual leave, arranging cover as required.
4. Enforce disciplinary procedures where necessary.
General
* Adhere to the equal opportunities policy and actively promote equality of opportunity.
* Recognise, respect and promote the different roles and diversity of the individuals within the business.
* Actively contribute towards key performance indicators and professional standards.
Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law.
* Be responsible for your own health and safety and that of your colleagues.
* Take responsibility for your own development and professionalism.
* Attend and participate in training and other meetings as required.
* Be an effective member of your team.
* This job description is a guide to the nature of the work required.
* This role may require the individual to travel to various sites across our housing stock.
About You
Education & Qualifications
* Demonstrate evidence of appropriate qualification (CIH qualification desirable).
* Housing management experience in the voluntary, public, or private sectors.
* Willing to undertake training.
* Efficient and effective management skills.
* Demonstrate honesty, trustworthiness, reliability, and respectfulness.
* Enhanced Disclosure from the Disclosure and Barring Service.
* Ability to manage and work within budgets.
* Application of Health & Safety practices.
* Ability to conduct Health and Safety risk assessments.
* Proficient in the use of Microsoft Word, Excel, and Outlook.
* Ability to lead and motivate.
* Ability to manage conflict, disciplinary action, etc.
* Effective use of staff resources.
* Ability to develop a delivery-focused environment.
Behaviours
* Demonstrate awareness of different values, cultures, and needs amongst tenants, staff, and communities.
* Strong commitment to non-discriminatory housing services.
* Excellent communication skills - both written and verbal.
Why Choose Us
* Contributory pension scheme 4% to 10% matched contributions.
* Free onsite car parking.
* Life assurance of 4x annual salary (Terms and Conditions apply).
* 30 days annual leave in addition to bank holidays.
* Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions).
* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses.
* Enhanced maternity, paternity, and shared parental leave provision.
* Access to an extensive range of corporate discounts on shopping, travel & days out.
* Travel loan.
Our Values
Our culture is about the shared values, beliefs and behaviours that determine how we do things.
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees.
We aspire to have a diverse and inclusive workplace.
Apply
Internal Applications
Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.
External Applications
Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.
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