The account manager role is to ensure colleagues can provide excellent service and support to members.
Key responsibilities will include:
1. Supporting the team in the renewal and management of corporate memberships and subscriptions across the business; maintaining relationships with suppliers, and facilitating access to resources.
2. Taking ownership of the related administration, facilitating access to resources, and maintaining records and usage data for accurate tracking.
3. Responding to ad hoc requests from colleagues for access to resources, following the agreed procedures, and liaising with suppliers as required to rectify issues.
4. Supporting Knowledge Management capabilities around the business, including building relationships with colleagues to understand their needs and support them in knowledge sharing.
5. Working with the Knowledge & Information Managers to create content on the intranet.
Skills/Qualifications/Experience:
1. Degree or relevant experience in Knowledge/Information/Library studies.
2. Good organisational skills, with the ability to plan and prioritise.
3. Strong skills in SharePoint Online.
4. A strong team player with good communication skills, but with the ability to be self-motivated and manage own workload, with a proactive approach.
Desirable:
1. Work experience within a knowledge/library services environment, preferably in a legal/professional services firm.
2. Research experience/skills using databases and resources.
3. A solid working knowledge of various Microsoft products.
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