Job summary The Lydney Practice (part of GDOC Ltd) have a vacancy, for a part-time Receptionist to join our friendly and experienced reception team. As well as our large Practice team at Lydney, consisting of 5 established GPs, nursing team, dispensary team, pharmacist, pharmacy technician, ANP, GPA, care-co-ordinator and admin team. You will form part of this existing team, working together to maintain a high quality reception service. We are looking for a flexible team member who can cover receptionist 15 hours - Monday & Tuesday Mornings & 7 hours on Friday ideally. NHS pension scheme Closing date: 15th November Main duties of the job Candidates should have excellent customer service skills and experience of working with computers. This is a very busy environment where teamwork, multi-tasking, flexibility and attention to detail are essential. We are a friendly supportive team and full training will be given to the successful applicant. About us G DOC LTD is owned by all the GP Practices in Gloucestershire; the Practices are our shareholders. We operate on a not-for-profit basis: any profits are redistributed into primary care in Gloucestershire. We are a limited company run by a Board of Directors who are experienced local GPs. We run a registered practice for 9,500 patients at Gloucester Health Access Centre and its branch surgery, Matson Lane and Partners in Health (12,400). Since January 2021, we have also run The Lydney Practice, in the beautiful Forest of Dean. The Practice has about 8,300 patients. Our Countywide services include: The enhanced Access Service, which provides GP Appointments in Gloucester and Cheltenham at weekends. The Covid Virtual Ward: we monitor oxygen readings from people diagnosed with Covid, to ensure that they get help if their oxygen levels start to fall. So far, we have cared for over 2000 patients. We provide over 17,000 primary care appointments each year at Gloucester Health Access Centre for patients who may need to be seen the same day when their own practice is already full, or who do not have a registered GP. GHAC is open 8am8pm, 365 days a year. For more details visit our website http://www.gdoc.org.uk Lydney Practice website: https://www.lydneypractice.nhs.uk Date posted 06 November 2024 Pay scheme Other Salary Depending on experience N/A Contract Permanent Working pattern Part-time Reference number A0782-24-0031 Job locations The Lydney Practice Albert Street Lydney Gloucestershire GL15 5NQ Job description Job responsibilities Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Ensure total familiarity with the computerised appointments system. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered onto the computer system promptly and accurately. Ensure familiarity with the procedures for management of the computerised and written patient records, entering patient information on to the computer as required. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Prepare all paperwork necessary for surgeries and clinics. Ensure adherence to all relevant procedures and policies. Provide additional cover for holidays and sickness and have flexibility with rota arrangements. Job description Job responsibilities Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Ensure total familiarity with the computerised appointments system. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered onto the computer system promptly and accurately. Ensure familiarity with the procedures for management of the computerised and written patient records, entering patient information on to the computer as required. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Prepare all paperwork necessary for surgeries and clinics. Ensure adherence to all relevant procedures and policies. Provide additional cover for holidays and sickness and have flexibility with rota arrangements. Person Specification Qualifications Essential Good general education including Maths and English at GCSE level or equivalent. Computer literate, although full training will be given. Desirable GCSE in Maths and English - grade 4/C or above AMSPAR Receptionist Qualification Experience Essential Experience of working in an office or reception setting. Experience of working with the general public. Experience of working in a team environment. Desirable Experience of working in a GP practice. Experience of working in a Healthcare setting. Skills Essential Good communications skills Clear polite telephone manner Ability to work as a team member Ability to follow and learn procedure Desirable Strong IT skills SystemOne user skills (or full training given) Personal Qualities Essential Polite & confident Flexible & willing to help High Levels of integrity and confidentiality Empathetic in distressing situations Ability to work in busy environment Person Specification Qualifications Essential Good general education including Maths and English at GCSE level or equivalent. Computer literate, although full training will be given. Desirable GCSE in Maths and English - grade 4/C or above AMSPAR Receptionist Qualification Experience Essential Experience of working in an office or reception setting. Experience of working with the general public. Experience of working in a team environment. Desirable Experience of working in a GP practice. Experience of working in a Healthcare setting. Skills Essential Good communications skills Clear polite telephone manner Ability to work as a team member Ability to follow and learn procedure Desirable Strong IT skills SystemOne user skills (or full training given) Personal Qualities Essential Polite & confident Flexible & willing to help High Levels of integrity and confidentiality Empathetic in distressing situations Ability to work in busy environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name G DOC Ltd Address The Lydney Practice Albert Street Lydney Gloucestershire GL15 5NQ Employer's website https://ghac.co.uk/ (Opens in a new tab)