Job Title: Welfare Benefit & Debt Advice Officer
Contract: Permanent
Location: Northwest
Weekly Hours: 35
So…. What is this role exactly?
This is an exciting opportunity for a Welfare Benefit & Debt Advice Officer to join our Money Advice Team covering the Greater Manchester area.
Our money advice team provides essential support to customers who find themselves in financial difficulty. They are real problem solvers and offer a lifeline to our customers who are most in need.
We are looking for someone with proven experience in delivering welfare benefits advice in a housing or public sector setting, a positive and can-do attitude, and a focus on securing great outcomes for customers and providing excellent service.
What will my working week look like?
No two weeks will be the same! You will manage a caseload of customer benefit and debt enquiries independently. Some work will be completed by phone or remote working, while other customers may require face-to-face support. You will primarily cover the Greater Manchester area, though this may vary based on business needs.
What will I be responsible for doing?
There is an increasing demand for the YHG Money Advice Service in response to the cost-of-living crisis, and you will need to demonstrate resilience while working in a demanding environment.
Your role will involve managing a varied workload, ensuring effective prioritization of cases and vulnerable customers, and managing your caseload.
You will liaise with local service providers and partner organizations to provide the best possible outcomes for a broad range of financial and benefit issues facing our customers.
And what would make me stand out from the crowd?
* A practising Welfare Benefit & Debt Advice Officer with at least 2 years’ experience.
* Skilled in effectively managing a customer caseload.
* Able to explore and resolve complex benefit queries.
* Passionate about customer service and outcomes for customers.
* A strong communicator with a high level of attention to detail who enjoys working as part of a fast-paced team.
Ideally, you will:
* Have excellent customer care skills.
* Be well-organized, self-motivated, and a problem solver.
* Have strong communication and interpersonal skills.
This role is suited to someone who can understand our customers and their circumstances, who isn’t afraid to ask questions, and through professional curiosity, can get to the underlying issues, making our customers feel supported and working with them to find solutions.
If you feel this could be the right role for you, we would love to hear from you!
That all sounds great, what’s in it for me?
In return, we offer £29,400 - £32,550 for a 35-hour week, and 25 days annual leave (holidays increase with time served) plus Bank Holidays. Our employee offering provides much more than just a competitive salary and holiday allowance.
We trust our people to manage their own diaries; if you need time for an appointment, the school run, or an exercise class, as long as it fits with business needs, we’re open to what works for you. When you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration, and meeting space in Birchwood, Warrington.
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice; over 88% of colleagues here recommend us as a 'great place to work'.
Additions
This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.
Closing Date: 27th November 2024
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability; if these applicants meet the minimum requirements for the role, they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from proceeding with the application.
91% of staff would recommend Your Housing Group as a great place to work!
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