Monday - Friday
8am - 5pm with a 30-minute lunch
Job Overview
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology, while fostering an exceptional level of customer service.
Duties will include:
* Working with customers to meet their requirements and giving advice on additional parts and services.
* Matching orders against stock items and sourcing parts, while offering competitive prices.
* Working as a team and independently to reach set goals and KPIs.
* Delivering fantastic customer service while remaining efficient and focused on your tasks.
* Incoming and outgoing call handling, face-to-face transactions, and IT-based communications.
* Managing goods in and out.
* Working with suppliers, placing orders or returns, and processing paperwork accurately.
* Maintaining a high level of customer service at all times and remaining courteous and polite to customers.
Qualifications and Skills
* Customer care skills.
* Logical thinking.
* Initiative.
* Non-judgmental attitude.
* GCSE Maths and English (Grade 4 or equivalent) - Desired.
Candidates will work towards achieving the Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving Level 2 Maths and English functional skills if they do not already hold equivalent qualifications. More information can be found at Institute for Apprenticeships.
Standard Training will include:
* Nationally recognised qualifications.
* IMI Level 2 Certificate in Customer Service for the Automotive Industry.
Possible permanent position upon completion of the apprenticeship. On completion of the apprenticeship, the average salary of a parts advisor is anywhere between £22,000 - £28,000.
Employer Information
Address: Mercantile Road, Houghton le Spring, Durham.
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