Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Cardiff, Hybrid. Although we are flexible on where you are based as long as you are happy to come to Cardiff office at least once a week.
Salary: £25,000 to £30,000 depending on experience, plus excellent benefits.
Closing date for applications: 14th February 2025.
About Us:
At Zurich Insurance, we are committed to providing innovative and comprehensive insurance solutions to our clients. Our success is driven by our talented and dedicated team who are passionate about delivering exceptional service. We are currently seeking a motivated individual to join our team as a Broker Telephone Account Manager.
Key responsibilities:
* Build and maintain strong relationships with brokers over the phone.
* Provide exceptional service and support to brokers, addressing their inquiries and resolving issues promptly.
* Identify and pursue new business opportunities by understanding broker needs and offering suitable insurance solutions.
* Collaborate with internal teams to ensure seamless service delivery and policy administration.
* Conduct regular follow-ups with brokers to ensure customer satisfaction and retention.
* Stay updated on industry trends, products, and competitors to provide valuable insights to brokers.
* Prepare and present regular reports on account activity, sales performance, and market trends.
Your skills and experience:
* Previous experience in the Insurance industry preferable but not essential.
* Ideally an understanding of insurance products and services either with an insurance company or via an intermediary.
* Excellent communication and interpersonal skills.
* Ability to build and maintain relationships over the phone.
* Strong negotiation and problem-solving skills.
* Highly organised with the ability to manage multiple tasks and priorities.
* Ability to work independently as well as part of a team.
If you are a motivated individual with a passion for providing excellent service and driving business growth, we would love to hear from you.
Who we are:
At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
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