Pinnacle Group are looking for an experienced Housing Manager to provide a comprehensive and customer focused housing management service to a patch of properties as defined by the Area Housing Manager / Housing Team Manager.
The post holder will be responsible for acting as the primary interface with our residents, delivering an excellent customer focused housing management service that achieves our core service objectives with a focus on sustaining tenancies, improving the quality of life of our residents and meeting key performance indicators and contract priorities.
You will be joining our Affordable Housing team based in Brockley, Southeast London. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
This is a full-time on-site office based role.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
* Manage tenancy and leasehold issues as appropriate, undertaking extensive liaison with residents, colleagues, external partners such as the local authority, contractors and the voluntary sector in order to ensure outstanding outcomes for residents at all times.
* Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
* Manage the day-to-day operational delivery of the housing management services upon the patch including responding to complaints and correspondence.
* Managing our response to anti-social behaviour cases.
* Managing the voids process and re-letting of properties within contract targets.
* Ensuring tenancy management issues are dealt with in a timely fashion and in line with council policies / statutory guidelines.
* Leading on liaison with council departments / contractors on arrears management and repairs and maintenance issues.
* Leading on estate inspections on the patch and collaborating with contractors to ensure high standards of cleaning and grounds maintenance are delivered and communal repairs logged and completed as required.
* Leading on resident engagement initiatives upon the patch.
* Attend and participate in forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.
Key requirements:
* Ability to work in a fast moving, pressurised, front line housing management environment dealing with complex issues and competing priorities.
* Knowledge of legislation relating to social housing.
* Excellent customer services skill and understanding of the importance of promoting excellent customer service to others, with the ability to always put the resident first, having a positive can-do solution orientated approach.
* Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
* Demonstrable evidence of improving services and performance for tenants and leaseholders.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
* Maternity/paternity packages
* Flexible Working Arrangements
* Life Assurance
* Enhanced Pension Scheme
* Additional Annual Leave
* Private Medical Insurance
* Cycle to Work Scheme
* Employee Assistance Programme
* Retail Discounts
* Childcare Assistance
* Season Ticket Loans
* Sick Pay Schemes
* Personal Development Plans
* Company Car/Car Allowance
* Electric Vehicle Scheme
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