Job Description - Tenancy Support Officer (241834)
Job Title: Tenancy Support Officer
Location: Kendal, Cumbria
Type: Permanent - Full time (37.5 hpw) or part time
Pay: £24,299 per annum plus brilliant benefits including Health cash plan!
Home, a place where you belong
We have a fantastic opportunity to join our team here at our South Lakes Next Steps Accommodation programme. The South Lakes NSAP is our supported accommodation service in Kendal. We’ve been open just over three years now and it is fantastic to see the differences we’ve made and continue to make daily, to our customers' lives. The positive outcomes speak for themselves.
If you are someone who really cares about people; you are willing to go the extra mile to support someone to achieve something big or small; you’re tenacious; you’re someone that wants to give people a chance to be the best they can possibly be…. Then this may just be the role for you.
Here at the South Lakes NSAP, we support people who have been homeless or are at risk of homelessness. Each of our customers has their own story and understanding this is key in the role of a Support Worker.
Typical day as a Support Worker:
* Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations, and outcomes documented in their support plans.
* Running customer activities in the service, encouraging customers to interact with other customers and build the skills they need to achieve independence.
* Supporting customers to access external groups and agencies to build up their own support networks for when they are ready to move into independent accommodation.
* Helping customers build the skills they need to maintain permanent independent accommodation, such as budgeting, paying bills, setting up utilities, ensuring their property is clean and tidy, and cooking healthy meals.
* Liaising with external agencies to provide the support your customers need to hit their goals.
* Working with customers to secure permanent accommodation.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You have:
* A passion for supporting people to achieve their full potential.
* Tenacity; things won’t always go right but you will be able to pull it all back together and get things back on track.
* Empathy; you will understand where people are in their lives and adapt your approach to support them.
* A drive to see others achieve their goals, no matter how small.
* The ability to work with other agencies to support your customers.
* Experience in support, care, or housing is a plus, but we value people skills above all.
* An Enhanced DBS check (we pay for that).
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our Team:
We have a fab team of 3 support workers, Tracy Lowis is our support coordinator and Joanna Peters is the senior client services manager for the service. As well as looking out for our customers, we look out for each other too.
Job Details:
* Support workers will work predominately between the hours of 8am and 8pm Monday – Sunday. Typical shifts are on a 4-week rolling pattern: 8am – 4pm; 9am – 5pm; 11am – 7pm; 12pm – 8pm.
* Able to use technology.
A Place Where You Belong:
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
* 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, with the option to buy 5 more, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and more.
* Over 800 high street discounts on groceries, holidays, and days out.
* Generous pension scheme with life insurance of 3x salary.
* Colleague wellbeing matters to us; that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
* We Grow Our Own colleagues; when you’re ready for the next step in your career, you can grow with us!
* Colleague wellbeing is a priority; there are a number of tools and support available to help you when you need them.
Finally, let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.
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