Location: Newport County AFC, Rodney Parade Stadium, Newport.
Salary: Competitive, commensurate with experience. This is a mid-level role.
Hours: Full-time, including home fixtures.
About Us: Newport County AFC is a proud member of EFL League Two, committed to delivering exceptional matchday experiences to our supporters. We are seeking a dedicated Ticket Office Manager to lead our ticketing operations and ensure seamless service for our fans.
Key Responsibilities:
1. Oversee all aspects of the ticketing operations, including matchday and season ticket sales, ensuring efficient and customer-focused service.
2. Develop and implement ticketing strategies to maximize attendance and revenue, including promotions and special offers.
3. Maintain accurate records of ticket sales, allocations, and financial transactions, ensuring compliance with club policies and relevant regulations.
4. Collaborate with other departments, such as marketing, media and commercial, to explore and coordinate future ticketing initiatives and enhance the overall fan experience.
5. Address and resolve customer inquiries and issues promptly, maintaining a high standard of customer service.
6. Stay informed about industry trends and best practices to continually improve ticketing operations via our current partner Ticketmaster.
Qualifications:
1. Experience in ticketing operations is preferred but not essential.
2. Strong leadership and team management skills.
3. Excellent organisational and problem-solving abilities.
4. Proficiency in ticketing software and systems is beneficial.
5. Outstanding communication and customer service skills.
6. Ability to work flexible hours, including evenings, weekends, and matchdays.
How to Apply:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and explaining why they are the ideal candidate for this role. Please send your application to ticket.office@newport-county.co.uk by Tuesday, February 25, 2025. Only successful candidates will be contacted for interview.
Equal Opportunities: Newport County AFC is an equal opportunities employer. All applicants for employment will be regarded equally and will be given equal opportunities irrespective of race, colour, nationality, religion, sex, sexual orientation, marital status, age, disability, or ethnic origin. We are committed to promoting a diverse and inclusive community where we can all be ourselves. We will support staff from different backgrounds to create the best environment for us all to prosper together.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
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