Who You Are You possess a Level 3 business qualification or equivalent experience, ideally within Social Care or Health Environment. You have the ability to build and maintain effective relationships, with proven experience in customer-focused service delivery. You are proficient in using IT systems, particularly MS Office, and preferably have experience with care management systems like Liquid Logic/Controcc. You communicate effectively, both orally and in writing, and have strong numeracy skills. You can work independently and as part of a team, prioritizing tasks to meet deadlines. You are committed to cost-effective service delivery and have an understanding of data security requirements. You embody the values of Liverpool City Council, promoting equality and demonstrating flexibility in your role. What the Job Involves Leading a team of brokerage officers to broker services and find appropriate care solutions for individuals as part of the care and support process. Working closely with the Adult Services and Health Directorate’s Commissioning Team, social care assessment staff, NHS colleagues, and care providers. Directly arranging, coordinating, negotiating, and brokering the delivery of care packages and services aligned with support plans. Providing direction to brokers to secure services supporting community-based individuals. Ensuring high-quality, compliant service purchase agreements for all brokered services and placements. Supporting and leading complex care service placement searches. Developing relationships with service providers and referral sources. Advising on contractual and market management issues to support value-for-money decision-making and achieve customer outcomes. Escalating concerns about placements and service delivery to appropriate managers. Ensuring excellent customer service through process design, maintaining high recording and confidentiality standards. Managing financial performance within budgetary constraints and driving social value through activities.