Technical Support & System Administration role at Sky, providing 2nd line technical support and user administration for Finance systems, with a strong understanding of financial processes and audit practices.
Key Responsibilities
* Provide 2nd line technical support and user administration for Finance systems (SAP BI & SAP ECC).
* Possess a strong understanding of financial processes such as A2R (Accounting to Reporting) and O2C (Order to Cash).
* Act as the main point of escalation for any A2R and O2C process-related queries.
Audit & Compliance
* Lead and conduct weekly, monthly, quarterly, and annual audits for SAP BI and SAP ECC, ensuring full compliance with both internal and external audit requirements.
* Maintain clear evidence and documentation of audit results to support regulatory and corporate governance standards.
Customer Service
* Provide prompt, professional responses to customer inquiries, ensuring a high level of service.
* Maintain a calm and solution-oriented approach while handling customer concerns, contributing to a positive customer experience.
Health & Safety Compliance
* Adhere to Sky's hybrid working policies, ensuring all health and safety procedures are followed, contributing to a safe and productive workplace.
Requirements
* Previous experience with finance systems SAP BI/SAP ECC systems, is essential for the role.
* Experience with ticket management systems, including tools such as SysAid and Service-Now.
* Strong troubleshooting and problem-solving skills with the ability to approach technical challenges creatively.
* Willingness to share knowledge and coach others in system use and troubleshooting.
About Sky
Sky is a leading media and telecommunications company, delivering innovative technology and services to millions of customers across the UK and Ireland.
Benefits
* Generous pension package.
* Private healthcare.
* Discounted mobile and broadband.
* A wide range of Sky VIP rewards and experiences.
Work Environment
Sky's UK&I Technology team is based in Livingston, Scotland, with a lively campus offering a range of amenities and services.