Job Description
This is an exciting new opportunity to join the support team providing engineering support and collaborating with various stakeholders to ensure the products meet requirements.
Key Responsibilities:
* Support Delivery: Collaborate with the Project Manager, Project Engineering Lead, System Design Authority, and customers to meet in-service support obligations.
* Policy Alignment: Ensure support approaches adhere to standards and contractual policies.
* Technical Response: Address technical issues, customer fault reports, and queries proactively.
* Solution Development: Work with the engineering team to develop technically and commercially viable solutions.
* Performance Management: Monitor system performance, conduct root cause analysis, and identify improvement opportunities.
* Maintenance Programs: Define and lead inspection and preventative maintenance programs.
* Safety Assurance: Ensure customer equipment remains safe and suitable for service.
* Field Support Coordination: Work with the field support team on defect investigations, surveys, and testing.
Skills, Qualifications, and Experience:
* Education: Bachelor’s degree or higher diploma in Management, Asset Management, Logistics, Engineering, or related disciplines; relevant experience considered.
* Experience: Significant experience in engineering or logistics, particularly in the Integration, Test, and In-Service phase.
* Leadership: Experience in managing the latter aspects of the CADMID/T cycle and leading support tasks.
* Project Management: Awareness of engineering project management principles.
* Time Management: Proven ability to work under tight time constraints.
Please note that the successful candidate would need to be eligible to obtain a Security Clearance.
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