Job Title: 2nd Line IT EngineerLocation: BirminghamSalary: £35,000 per annum
Are you a skilled IT Engineer looking to take your career to the next level? We're searching for an experienced 2nd/3rd Line Engineer to join a dynamic team and play a crucial role in delivering top-tier technical support.
Key Responsibilities:
* Provide 2nd line support for complex technical issues
* Troubleshoot and resolve a range of IT problems, including servers, networks, and desktop environments
* Collaborate with clients and team members to identify and solve technical challenges
* Support infrastructure projects and IT system improvements
* Maintain security protocols and ensure systems are compliant
Key Skills Required:
1. Windows Infrastructure: Strong knowledge of Windows Server (2016/2019), Active Directory (user/group management, GPO), and troubleshooting Windows 10/11 environments
2. Office 365 & Exchange: Experience with Office 365 admin portal, mailbox management, and resolving issues with Exchange Online and on-premises
3. Network Troubleshooting: Proficient in diagnosing issues with DNS, DHCP, TCP/IP, and basic firewall/router configurations (VPNs, NAT, port forwarding)
4. Remote Support Tools: Familiarity with remote desktop tools (RDP, TeamViewer), ticketing systems, and user support for software/hardware issues
5. Backup & Security: Experience ...