You will need to login before you can apply for a job.
Sector: Retail and Wholesale
Role: Manager
Contract Type: Permanent
Hours: Full Time
Our Purpose
Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.
At a glance
Role Title: Section Manager, Customer Delivery Hub
Position: Permanent Position
Location: Hill Barton
Hours of Work: Full Time, 38 Hours. Working 5 days a week, PM shift 14:00 - 22:00 weekdays and 10:00 - 18:00 Saturdays.
Salary: The expected starting rate for this role will be £34,000 annually (based on experience). This role will attract a potential shift premium of 22.5% of base rate, an additional earning of £6,727.50 Annually.
About the role
Our Section Manager will manage a team of Partners reporting directly to a site Operations manager. This is a great opportunity moving into the 2-Person Home Delivery Network. You will need to demonstrate flexibility in working hours to fulfil the customer proposition. This role has the duty manager.
You will be required to be cross functional across all operational areas within the Customer Delivery Hub including Warehouse and Administration Support and will be expected to act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.
The successful Section Manager will be responsible for:
* Ensuring operations adhere to all rules and regulations regarding legal compliance.
* Delivering all operational KPIs in line with Partner, Customer, Profit and ensuring compliance with all business-wide metrics.
* Prioritising workload in line with service level agreements to enable lead-times to be met for both internal and external customers.
* Planning operational resource (daily/weekly) with Partners and agency.
* Developing and maintaining relationships with operational teams to ensure effective communication channels.
* Monitoring and analysing department KPIs to identify trends and opportunities for continuous improvement initiatives within the team.
* Managing Driver requirements such as fuel cards and vehicle keys.
* Ensuring daily communication with Transport, Administration, Warehouse Team.
* Managing the day-to-day running of the Transport office e.g. schedules, conference calls.
Essential skills you'll need:
* Previous Management Experience.
* Leadership skills (Ability to guide and encourage employees to achieve the Business Plans).
Desirable skills you may have:
* Warehouse management experience.
* Knowledge of transport operations & legal compliance.
* Home delivery experience.
Next Steps
* The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything in time.
* Once you've submitted an application, the next steps of the process, if successful, are likely to include a face-to-face interview at Hill Barton.
* You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
* Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body.
* We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.
Duties and Responsibilities
To lead and manage all aspects of the two-man customer delivery operation and proposition (including installation services, fleet equipment and company assets) for a given John Lewis & Partners site. Ensuring the delivery of exceptional customer service to all John Lewis Customers through achieving or exceeding all relevant KPI's.
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK's most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us.
Company
Learn more about this company
Visit this company’s hub to learn about their values, culture, and latest jobs.
#J-18808-Ljbffr