Brook Street Recruitment is delighted to be working with our Belfast City Centre Client who are a Global Insurance Company, they are currently recruiting for an experienced Motor Claims Handler to join their expanding team
Responsibilities
* Managing the customer`s motor claims journey
* Negotiate Motor Insurance Claims - fleet haulage and marine transport
* Excellent customer service experience and ability to manage complex claims
* Provide input and advice to clients on claims progress, manage expectations and support needs.
* Escalate claims to Account Executives or Senior Management in accordance with referral triggers.
* Set up first advice and managing subsequent interactions with clients and insurersAssist with the audit of client`s claims statistics and provision of summary reports and analysis.
* Meet the agreed standards of service, volumes and performance levels, in line with KPIs.
* Full claims process, first notification to final settlement
* Ensure all information is captured and inputted onto internal systems
* Working with Motor / Third Party Property Damage Claims
Criteria:
* Proven experience within motor claims
* Strong communication skills - verbal and written
* Preferred to have CII Qualification or working towards it ( not essential)
* Competent in Microsoft Office.
Salary will depend on background and ba...