About Us: Join our dynamic Managed Service Provider (MSP), where innovation meets dedication We pride ourselves on delivering top-tier IT solutions and support to businesses worldwide. Our team is composed of tech-savvy professionals who are passionate about transforming IT landscapes. Role Overview: We are on the hunt for a seasoned Senior Application Support Analyst with over 5 years of experience in supporting AWS and Azure applications. As a vital member of our remote team, you will play a key role in ensuring the seamless operation of our clients' applications, providing expert troubleshooting, and delivering unparalleled customer service. Responsibilities: Provide advanced technical support for AWS and Azure applications. Troubleshoot and resolve complex application issues. Collaborate with cross-functional teams to ensure application reliability and performance. Perform application monitoring and maintenance. Develop and implement support strategies and best practices. Document technical issues and solutions for knowledge base. Train and mentor junior support analysts. Qualifications: 5 years of experience in application support, with a focus on AWS and Azure. Proficiency in troubleshooting and resolving technical issues. Strong understanding of cloud infrastructure and services. Excellent communication and customer service skills. Ability to work independently in a remote environment. Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.