Supervisor (Surrey to London)
Main Duties and Responsibilities
* Ensure the safe, efficient, and professional delivery of services.
* Supervise work processes, equipment, materials, labor, and resources from start to completion, ensuring compliance with contract requirements and KPIs.
* Develop, manage, and maintain strong relationships with clients, customers, and employees.
Key Responsibilities
Operational
* Oversee and coordinate scheduled and responsive works in accordance with specifications.
* Ensure all work meets contract requirements and industry standards.
* Identify, implement, and monitor key performance indicators (KPIs) to achieve operational targets.
* Provide regular progress updates to the line manager and promptly report any issues affecting service delivery.
* Collaborate with management and supervisory teams to drive continuous service improvements.
Commercial/Financial
* Understand financial and commercial targets, effectively managing resources to meet and exceed expectations.
People Management
* Lead recruitment, induction, supervision, and management of employees, ensuring resources are effectively utilized.
* Conduct regular performance evaluations and address any issues in a timely manner, following company policies and procedures.
* Identify and support training and development needs for employees.
* Promote best practices in Health & Safety, operational systems, and equipment usage, ensuring compliance and efficiency.
* Foster a positive team culture by encouraging open communication and collaboration.
Health & Safety
* Monitor and ensure daily inspection and reporting procedures for plant and vehicles are completed.
* Maintain full compliance with Health & Safety regulations and industry best practices.
Person Specification
Experience
* Minimum of 5 years experience in the grounds maintenance industry.
* Proficiency in IT applications.
Qualifications
* Minimum NVQ Level 2 (NVQ Level 3 desirable).
* Minimum NVQ Level 2 in Horticulture & Fine Turf (NVQ Level 3 desirable).
* Supervisory or management qualifications/training (desirable).
Personal Attributes
* Strong communication and interpersonal skills.
* Ability to work independently, manage workloads effectively, and prioritise tasks.
* Literate and numerate.
* Willingness to undertake further training.
* Full, clean UK driving license.
* Strong financial and commercial awareness.
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