Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you!
About Us
We are a leading commercial window servicing company, working with businesses and residential buildings to provide high-quality repairs, replacements, and maintenance. As we continue to grow, we are looking for a Resident Liaison Officer (RLO) to join our team and support our projects.
The Role
As an RLO, you will be the key point of contact between our company, residents, and stakeholders. Your role is to ensure excellent communication, minimise disruption, and provide support throughout our window servicing projects.
Key Responsibilities
* Act as the main liaison between residents and the project team.
* Inform residents about upcoming work, schedules, and any potential disruptions.
* Handle queries, concerns, and complaints in a professional manner.
* Ensure access arrangements are in place for window installations and repairs.
* Identify and assist vulnerable residents who may need additional support.
* Conduct site visits and monitor resident satisfaction.
* Keep accurate records of interactions, feedback, and issues.
What We’re Looking For
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