Job summary Do you want to take up an exciting opportunity to join our team booking operations for patients? We are looking for a new Senior Booking Co-ordinator to join our well established team. If you have a calm and empathetic nature, enjoy talking to patients and can work on your own initiative this could be the job for you. You will need to be able to use your negotiating skills to with clinicians and patients to ensure that patients receive their treatment within our target times. This post can be worked flexibly with onsite and home working, once training has been given and is a key role within the Trust. There is always something different to learn and it is a fast paced role needing attention to detail and a sense of humour Full support and training is provided.This is a full time post 37.5 hours - our hours are 9-5. Part time hours will also be considered. Main duties of the job To provide a full and comprehensive service to the organisation to ensure all elective patients are admitted efficiently for surgery within nationalguidelines and in accordance with the Trust's Patient Access Policy. This will require the post holder to effectively make comprehensive decisionswith regards to waiting list management and ensure that these decisions are effectively communicated to all relevant parties:Consultant Staff, Managers, Theatres and Nursing Staff, maximising the use of Trust resources. To act on own initiative with an aptitude for problem solving to ensure capacity is maximised and waiting lists are managed effectively. About us At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in thetop 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Date posted 25 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year N/A Contract Permanent Working pattern Full-time Reference number 427-6939821 Job locations Royal United Hospital Bath Combe Park Bath BA1 3NG Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Person Specification Specific Skills Essential Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers Effective decision making skills to process a range of information (some of it conflicting) and to decide on the most appropriate course of action Prioritises own workload to meet deadlines Knowledge & Experience Essential Experience working in a customer/patient focused environment Experience dealing with people (customers, patients) over the telephone or in person Understanding of the importance of maintaining confidentiality Ability to use computer software to develop operating lists (following formal training) Qualifications & Training Essential Educated to GCSE/O Level or equivalent work experience Person Specification Specific Skills Essential Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers Effective decision making skills to process a range of information (some of it conflicting) and to decide on the most appropriate course of action Prioritises own workload to meet deadlines Knowledge & Experience Essential Experience working in a customer/patient focused environment Experience dealing with people (customers, patients) over the telephone or in person Understanding of the importance of maintaining confidentiality Ability to use computer software to develop operating lists (following formal training) Qualifications & Training Essential Educated to GCSE/O Level or equivalent work experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust Address Royal United Hospital Bath Combe Park Bath BA1 3NG Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)