Customer and Sales Team Support – Audi Chelmsford
Want to meet your potential and have a great time doing it?
In this customer-facing role, you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.
As part of a successful global automotive group, you’ll broaden your experience across both sites and brands. With the right support from us, you’ll be able to progress as high as you can aim.
This role gives someone the chance to demonstrate skills relevant in both our Sales and Service Teams, with the opportunity to develop their career in one of these departments.
What we can offer you:
* 24/7 online access to healthcare professionals
* Car purchasing and lease schemes
* Servicing, parts & accessory colleague discounts
* Enhanced holiday allowance with length of service
* Paid day off for your birthday
* Company share purchase plan
* Loan plans for colleagues, including toolbox and travel tickets
* Colleague referral payments
* Industry-leading family-friendly policies
* Numerous training, learning, and development options to suit everyone
* Plus lots more
What you’ll do day to day:
* Carry out Customer Data Connections, managing and achieving brand targets
* Produce and update data connection reports
* Drive (when required) collection of sold cars
* Manage new & used advertising – updating centre website
* Reception – answer customer calls and pass messages on efficiently (morning and afternoon)
* Forecourt & Display Management
* Telephone, digital, and phone prospecting with customers
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
* Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
* Strong communication and interpersonal skills, with a friendly and professional manner
* Proven ability to multitask and perform well under pressure
* Excellent organisational skills, with strong attention to detail
* IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big!
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all we do:
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be in business functions, customer interactions, how we interact with the local community, and even how we view each other in the team.
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