* Very exciting opportunity to be a part of a growing business !
* Immediate start, with long term growth plans.
About Our Client
Our client is a prominent company in the financial services sector. Based in Nottingham, they are a medium-sized organisation dedicated to customer satisfaction and professionalism. With ambitious growth plans on the horizon, it's an exciting time to join their team!
Job Description
* Handle customer enquiries via phone, email and live chat
* Support existing customers with a wide range of queries an support.
* Provide accurate, valid and comprehensive information by using the right methods/tools
* Process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
* Keep records of customer interactions, process customer accounts and file documents
* Resolve customer complaints via phone or email.
* Work with the customer service manager to ensure proper customer service is being delivered
The Successful Applicant
A successful Customer Service Agent should have:
* Excellent communication and presentation skills
* Proven experience of a similar position within financial services is essential.
* Ability to multi-task, prioritise, and manage time effectively
* Customer orientation and ability to adapt/respond to different types of characters
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
What's on Offer
* A competitive salary of £23,000 - £25,000 per year
* A supportive and professional work environment in Nottingham
* Opportunities for career advancement within the financial services industry
* Permanent job status with a secure and stable company
* Generous annual leave
* Annual bonus based on personal and company performance.
* City Centre office space, great transport links.
* Casual dress
* Games and breakout rooms.
If you think you possess the skills and experience needed to thrive in this Customer Service Specialist position, we invite you to apply today!
Contact
Danielle Hughes
Quote job ref
JN-092024-6543890
Phone number
+44 151 255 3756