Ecommerce Business Analyst - E-commerce The role can be hybrid, with 1 or 2 days a week onsite We're looking for a skilled Business Analyst with expertise in eCommerce and omni-channel retail to join our team. In this role, you'll partner with stakeholders across business and IT to define requirements, map processes, and ensure that all projects deliver high-quality, scalable solutions. This position is ideal for a BA with strong domain knowledge in eCommerce and omni-channel retail, as well as experience working with enterprise-level commerce cloud platforms. For this role you will be; Collaborate with the Product Owner and Subject Matter Experts to define clear, impactful requirements and user stories. Work with Technical Analyst, Subject Matter Expert and the Delivery Team to validate acceptance criteria, adjust requirements as needed, and contribute to estimation and iteration planning sessions. Analyse and document 'As Is' processes, establishing the optimal 'To Be' states to enhance business operations. Define and manage end-to-end or integration requirements across multiple teams and systems to support seamless customer experiences. Own requirements for team deliverables, present stories and customer journeys, and facilitate requirements workshops to ensure alignment. Support business process changes stemming from customer journey updates, collaborating with stakeholders to ensure effective implementation. Develop business cases to evaluate the value of new investments, with a focus on eCommerce and omni-channel retail initiatives. REQUIREMENTS: 2- 5 years' experience working as a business analyst within ecommerce. Proven experience with eCommerce systems, trading activities, and Agile methodologies. Experience in documenting As-Is and To-Be states, with a proficiency in process mapping and modelling. Exceptional communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders. ADZN1_UKTJ