Business Support Administrator
Location: Welwyn Garden City
Hours: Monday - Friday, 9-5:00pm
Salary: £30,000 - £32,000
About the Role
The Business Systems Support Administrator will support various business functions by managing system-related requests and ensuring seamless operations across platforms. They will be responsible for handling small-scale system changes from approval to implementation, managing stakeholder expectations, and delivering training to users across different teams.
In this role, the administrator will assist in maintaining system efficiency, troubleshooting technical issues, and providing support to both technical and non-technical users. They will also contribute to the improvement of training materials and the overall functionality of business systems.
Key Responsibilities
·Manage support tickets through the IT service desk, reviewing progress regularly.
·Develop and maintain training materials (e.g., guides, short videos) and deliver training sessions to internal teams and external users.
·Provide first-line technical support for business applications, websites, and integrated systems.
·Investigate and resolve integration issues between key platforms such as CRM, call centre tools, and web applications.
·Manage user access and permissions, including setting up new users and maintaining security protocols.
·Oversee small system changes, ensuring p...