Job Introduction
We are currently recruiting for a high achieving Aftersales Manager for our CUPRA Dealership based in Worcester.
In every aspect of our dealerships, the aim is always to exceed customer expectations. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities
1. Accountable for all workshop, service, and parts department staff, you will manage, coach, and develop the team to reach their full potential and performance.
2. Planning, forecasting, and delivering sales targets.
3. Growing workshop utilization and efficiency.
4. Responsible for your own budget; you will relish the opportunity to drive the business forward.
5. Working closely with other department managers to drive the overall centre performance.
About You
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager, or experienced Aftersales Manager.
You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards.
You must be able to demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
In addition, you need to have strong management and leadership skills, a winning mentality, and a real passion for the brand.
Motor trade, automotive, or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
1. 33 days holiday including bank holidays
2. Company Pension
3. Wellness Programme
4. Sick Pay
5. Group life insurance
6. Staff discount on car servicing
7. Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
8. Long service and loyalty incentives
9. Staff referral scheme
10. In-house, manufacturer & professional qualifications
11. Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there are over two and a half thousand reasons: our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognized by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive, or car dealership sector, then please apply today.
Job Info
Job Title: Aftersales Manager
Company: CUPRA Dealership
Location: Worcester
Posted: [Insert Date]
Closes: Jan 27th 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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