A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our most improved public sector housing clients in a full time (35 hours per week, Monday to Friday) temporary role for the next 3-4 months.
Based in Central London for 2-3 days per week and the rest working from home, our client is looking for a candidate who has experience of:
* Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges.
* Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants.
* Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies.
* Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit.
* Carrying out dedicated home visits
* Submitting former tenant debts for write-off where the debt is unrecoverable.
* Taking legal action against residents who will not pay, including representing the Association in court.
* Applying for grants, DHP's, APA's and Direct UC payments
* Making affordable repayment agreements taking income and expenditure into account.
* Offering appropriate advice and support including referrals to the Tenancy Sustainment Service.
* Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types.
* Participating in the development, implementation and successful delivery of income and...