The post holder will work with the Service Line management team to deliver the quality governance, risk management and infection prevention and control agenda. In collaboration with the service line clinical and management teams, the post holder will initiate and lead on service line wide quality improvement projects, ensuring that key objectives are met and the learning shared. They will work in collaboration with the Care Group Clinical Quality Standards & Nursing Lead to share best practice and learning. The post will ensure robust Clinical Governance processes are in place and maintained. The post holder would be responsible for providing specialist advice to the service line on the implementation of policies and procedures that enable the service line to strategically develop its Governance management. They will support the co-ordination of the official responses to patient complaints and PALS queries, identifying trends and themes from data available with the service line to the plan and support essential improvement projects. The Service Line undertake improvement projects aimed at improving the safety, efficiency, utilisation and experience within all Therapy Departments for both patients and staff. This post will provide leadership and oversight for these projects and integrate and coordinate service improvement activities to reassure the Service Line Cluster Manager (SLCM) and Deputy (SLCM), Professional leads for each Dept, and Care Group management team about the progress, opportunity, and value of each. The post holder will be the service improvement specialist within the service line and will be expected to provide concise and timely updates for stakeholders internal and external to the service line and be comfortable relaying highly complex information to a senior level within the Trust.