Our client is seeking a Helpdesk Administrator to complement their growing team. Specialising in responsive maintenance contracts they are looking for an individual who is confident to act as a first point of contact for all building and repair works.
If you enjoy a busy and varied role in a fast-paced environment that offers career progression and opportunity in a well-established company then this could be the position for you.
Key Responsibilities:
* To record information directly into the Job Management Systems or any other system(s) used to deliver the service.
* Constantly monitor the job screens, and when a job requires you to act, take action
* Provide timely information to the client in terms of work in progress.
* To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
* To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.
Experience required:
1. Strong experience of MS Office including Word and Excel with accurate typing skills
2. Previous experience of working in a call centre/contact centre or helpdesk environment is essential
3. Knowledge of construction or building trades would be a benefit
4. Excellent communication skills
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