Service Delivery Manager, Based: Bristol, Salary up to £45k + car allowance & benefits package.
We require a Service Delivery Manager to work for an industry leading national business. This position could suit candidates from a Logistics / Installation / Service Manager background e.g. Regional Facilities Manager, Regional Installation & Service Manager, Regional Logistics Manager.
The role:
As the Service Delivery Manager, you will lead the Customer Service team, Project Support Co-ordinators and the Maintenance and FM team. Responsibilities will include enhancing processes and upholding high service standards consistently. You will demonstrate robust leadership skills, excellent communication, and collaboration abilities, along with a genuine passion for delivering outstanding customer service.
1. Lead and develop the Customer Service, Project Support, and Maintenance teams with clear objectives.
2. Oversee training, performance management, and team cohesion.
3. Manage overtime, holidays, absences, and hotel bookings for traveling service staff.
4. Ensure safety compliance on-site with correct RAMS and prioritize internal resources over third-party use.
5. Oversee financial processes for accurate invoicing and act as a key integrator with stakeholders.
6. Address customer issues escalated by service teams, manage order placement, and analyse feedback for improvements.