* To be able to manage up to 10+ projects, from full website builds to landing pages.
* To manage ongoing maintenance and designer retainers, communicating deliverables with clients, ensuring everything is scheduled and the retainer stays on track and within budget.
* To create, manage and maintain project plans and timelines for all design and development projects.
* Own the creation of all project documentation, including briefs, technical specifications and handovers.
* You will fully understand the requirements for any and all projects and ensure they are delivered to the agreed scope of work.
* Manage project schedules and ensure tasks are completed and deadlines are met.
* Provide regular updates to clients via email, phone calls and in-person meetings.
* Create and build relationships with clients. As an agency, we pride ourselves on our level of customer service and the way we work with our clients. Building good relationships with your clients is a key part of your role. You’ll need to have a deep understanding of the client’s needs, business, brand, project goals and competitors.
* Work closely with various teams across the business, including Sales, Client Services, Developers, Designers, SEO, Content, etc.
* Successfully communicate design and development feedback from clients with the rest of the project team.
* Support the Head of Creative with project scheduling and supporting other team members with ad-hoc tasks as required.
* Successfully communicate with freelancers when needed for design and development work on website projects and ensure that they are meeting the required needs for the completion of the project.
* Support the content upload phase, ensuring all pages are populated as per the design.
* Test staging websites and manage the feedback process for the developer.
* Ensure projects are delivered on time and within the agreed margin.
* Ensure projects remain in scope and the key objectives set out by the client are met.
* Manage conversations with clients regarding out of scope requests and quote additionally where needed.
* Ensure internal project tracking systems are kept up to date for reporting purposes.
* Scope out new projects with clients, capturing all requirements and working with all teams involved to define a scope of work.
* Ensure projects that are quoted factor in enough time across the teams to deliver the scope of work.
Skills
* Problem-solving – You need to be skilled in finding solutions when presented with any problems either internally or externally with clients.
* Listening – This is an essential skill to have within this position, always listen to the clients’ needs throughout the project, and find solutions that achieve the project goals. It is also important to listen to the teams you work with, to utilise their expertise and use this to your advantage when delivering any project.
* Organisation – It is your responsibility to make sure that the projects and retainers are running smoothly for your clients. There will be times when multiple people are involved, both client-side and internally, so it’s important that you are the key contact for your client to avoid any lack of communication and organisation.
* Desirable Experience – at least three years of project management experience within a digital agency and be comfortable with managing 10+ concurrent clients within a variety of different industries.
* Software – you should have experience in using project management tools, website CMS’ such as WordPress and Shopify, and communication channels such as Slack. For any other software or tools, training will be provided.
* Communication – You should be extremely comfortable engaging with clients, reporting to them over the phone and face to face. Thus, your telephone manner must be friendly and professional at all times. Your communication skills, both written and verbal, should be excellent.
* Time Management – We use an extremely efficient CRM tool to assist in time management, but you should also be confident that your workload is manageable and appropriate deadlines are set and met. You will also need to manage other team members’ time to ensure your projects remain on track and profitable.
* Knowledge – You must have a good level of understanding of at least some of the services that we offer: Design, Development, Organic SEO, PPC, Paid Social, and Digital PR.
* Passion – You should be passionate about customer service and want to deliver the best results for your clients.
* Leadership – as a Senior Project Manager you will be a strong leader, who takes ownership and responsibility with your clients, the delivery team who work on your projects, and support the Head of Creative by leading the project management side of each website project.
Opt-in to enjoy private Bupa health and dental care.
50% off your gym membership
Whether you're already a gym bunny or need that extra push to get yourself on the treadmill, we can help make it that little bit easier.
We're passionate about supporting the overall well-being of our team. Enjoy 120 flexipoints to spend however you wish on a variety of perks.
Hybrid Working
We offer our team flexible working schedule with an office rota.
Full day off on your birthday
Happy birthday to you!
Yearly company trip
If company goals are achieved, #TeamEmbryo are whisked away on a company trip. In 2024, we spent three amazing days in Marrakesh!
Interested in joining?
Send us your CV or take a look at our current openings below, we are always on the lookout for new talent to join our expanding team!
Apply for our Senior Project Manager position today!
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