We areexcited to offer an excellent opportunity for a Lead Administrator to join our Wilson Hospital admin team. In this pivotal role, you will lead a highly skilled administrative team, collaborate with clinicians and team managers, and contribute to the smooth running of our Mental Health services, all while making a positive impact on the wellbeing of individuals in your community.
This hybrid position offers flexibility, with the ability to work from home up to two days per week, depending on service needs. The role is based primarily at Wilson Hospital in Mitcham, with occasional in person team meetings with other Office and Admin Managers to share best practices and resolve challenges together.
If you are a proactive and driven individual who thrives in a fast-paced environment, this is the perfect opportunity for you!
As a Lead Administrator, your responsibilities will include delivering high-quality people management, providing meaningful supervision, and addressing performance issues where necessary. You will ensure that the service runs efficiently by providing effective administrative support, troubleshooting and escalating concerns when needed.
You will also be responsible for developing your team, promoting apprenticeship and training opportunities, and ensuring that mandatory training requirements are met. We encourage personal growth and will support you with a variety of development opportunities to further your career.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible
• To facilitate the smooth running of the office and timely completion of administrative work. This includes day-to-day liaison with the clinical staff and directorate management and supervision of the administration team, whenever necessary.
• To manage diary appointments and organise new meetings as and when required.
• To oversee the reception of visitors to the department and deal with telephone calls in a responsive and professional manner to ensure a positive image at all times.
• To establish and maintain an office management and administrative system for the department.
• To ensure that the admin team are prioritising all incoming and outgoing correspondence, initiating responses where appropriate.
• To establish and maintain effective, accurate and where appropriate, confidential filing systems, ensuring files and specific information can be easily retrieved.
• To demonstrate a high level of discretion and confidentiality while ensuring that responses to deadlines are met.
• To ensure all invoices for the relevant teams, are authorised and processed correctly and in a timely manner.
• To maintain and electronic filing systems for the team.
• To monitor the purchase and distribution of office supplies of stationery and equipment for the team.
• To ensure messages and information is passed to the appropriate person in a timely and effective manner.
• To co-ordinate the various agencies and consultancies supporting the department as appropriate.
• Maintain an up to date knowledge of policies incl policies relating to administration and Health and Safety ensuring that all requirements are adhered to.
• To implement Trust and team policies/procedures and contribute to policy and service development in relation to own area.
• To lead or advise on the work of the department which includes developing templates, creating new protocols and reviewing existing office procedures.
• To co-ordinate monthly departmental meetings.
• To monitor the issuing of agenda and meeting papers as well as minute taking of meetings
• To ensure formal preparations and minutes of meetings covered in Trust governance structure, including preparing papers for the operational meetings, are accurate and produced as required.
• Plan Admin Team’s annual leave in accordance with the needs of the service
• Maintain HR records including sickness and annual leave through the E-roster system.
• Ensure the designated Admin Team have regular PADRs, regular supervision and take an active role in this process
This advert closes on Wednesday 19 Mar 2025