Are you ready to lead a dynamic Help Desk team that supports a nationwide network of over 100 retail stores? Our client seeks a Help Desk Manager to join their Birmingham office on a 90-day contract. You’ll have the chance to streamline processes and drive impactful improvements across multi-site operations.
Why You Should Apply
* Play a pivotal role in optimizing Help Desk performance and improving SLAs
* Collaborate with a supportive team and excellent supervisor
Compensation: $40/hr
What You’ll Be Doing
* Managing Help Desk operations, focusing on process improvements like KPIs, Ticket SLAs, and trend analysis
* Identifying communication and process challenges and recommending effective solutions
* Overseeing hardware, software lifecycle, and inventory management
* Ensuring availability for weekend communication support
What You’ll Need to be Considered
* 3+ years of experience managing a Help Desk, including multi-site operations
* Strong organizational, communication, and leadership skills
* ITIL certification is a plus but not required
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