Join Our Team as a Pet Claims Assessor
Remote working
Are you passionate about pets and ensuring they get the care they deserve? Do you have strong attention to detail and a drive to meet targets? We’re looking for a dedicated Pet Claims Assessors to join our growing team and make a real difference in the world of Pet Insurance.
The Role:
As a Pet Claims Assessor, you will be responsible for assessing and validating pet insurance claims efficiently and accurately. You'll play a key role in ensuring the smooth processing of claims, while working towards meeting productivity targets and KPIs that are essential to our business goals.
Key Responsibilities:
* Review incoming forms and ensure claims are settled within the agreed (SLAs).
* Assess new and ongoing claim submissions by reviewing all claim documentation provided.
* Gather and verify information from customers and veterinary practices to accurately assess claims.
* Ensure valid claims are paid promptly and any anomalies are queried or declined as necessary.
* Identify potentially fraudulent claims and follow the agreed process for referral.
* Provide exceptional customer service through timely and accurate claim processing.
* Build and maintain strong relationships with customers and colleagues, promoting professionalism at all times.
* Maintain up-to-date knowledge of technical aspects, product offerings, and systems to effectively explain policy coverage to customers.
Essential Skills:
* Must have veterinary nurse experience or prior pet claims assessing experience.
* Strong communication skills and ability to work effectively as a team player.
* Excellent attention to detail.
* Solid data entry and IT skills.
* A flexible attitude and willingness to take on new tasks.
Desirable Skills:
* Previous experience in pet claims assessing.
What We Offer:
* A collaborative, fast-paced work environment.
* Hours - Monday-Friday 9am-5pm
* 25 days of annual leave, plus Bank Holidays, and the option to purchase three additional days.
* Health Cash Plan for peace of mind.
* Access to a wide range of discounts and cashback offers for shopping, restaurants, travel, and more.
* Life Assurance (4x annual salary).
* A structured pathway for personal and professional development.
* Employee referral scheme to reward those who help us grow.
Ready to Make an Impact?
If you're driven by meeting targets, working in a team environment, and providing top-notch service, we’d love to hear from you. Apply now and start your rewarding career as a Pet Claims Assessor!
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