We are delighted to be working in partnership with a global market leader in search of an experienced Customer Service Advisor to join their growing team based in Manchester.
Daily Responsabilities
* Customer Service Excellence: Provide exceptional customer service, handling inquiries, managing accounts, processing orders, and resolving issues promptly and efficiently.
* Financial Management: Process payments, reconcile banking, and calculate commissions.
* Administrative Support: Maintain accurate records, create proforma invoices, and update manual logs.
* Sales Support: Identify and communicate sales opportunities, and proactively inform customers of new products and services.
* Relationship Building: Develop and maintain strong, long-term relationships with customers and agents.
* Operational Collaboration: Work closely with operations and sales teams to ensure smooth processes and customer satisfaction.
* Process Management: Manage workload within KPI frameworks to optimize customer experience and productivity.
* Stock Management: Contribute to accurate and timely stock counts.
About you?
1. Previous Experience in Sales Administration or Customer service
2. Capable of prioritising workload and solving problems
3. Able to ...