We are delighted to be working in partnership with a global market leader in search of an experienced Customer Service Advisor to join their growing team based in Manchester. Daily Responsabilities Customer Service Excellence: Provide exceptional customer service, handling inquiries, managing accounts, processing orders, and resolving issues promptly and efficiently. Financial Management: Process payments, reconcile banking, and calculate commissions. Administrative Support: Maintain accurate records, create proforma invoices, and update manual logs. Sales Support: Identify and communicate sales opportunities, and proactively inform customers of new products and services. Relationship Building: Develop and maintain strong, long-term relationships with customers and agents. Operational Collaboration: Work closely with operations and sales teams to ensure smooth processes and customer satisfaction. Process Management: Manage workload within KPI frameworks to optimize customer experience and productivity. Stock Management: Contribute to accurate and timely stock counts. About you? Previous Experience in Sales Administration or Customer service Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Benefits Branch Based Bonus Salary Circa £24,150 increasing to £25,357.50 after passed probation Extended parental support leave Mentoring schemes Perks at work Dedicated talent development team to help your career progress Generous pension scheme: Up to 5% employee contribution, matched with 10% employer contribution 25 days holiday BH Apply today Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.