Working Hours & shift details: 0600-1700, 0800-1900 on a rotational 4 on 4 off shift pattern. Will also be expected to work night shift patterns 1900-0600 to cover annual leave, training and sickness as required including at short notice.
Worker Type: Onsite Worker
Salary: Grade G - Starting Salary is £35,235 (Level one) rising to £37,938 (Level four).
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role:
The primary purpose of this role is to provide leadership to the Assistive Technology Team. The Team Leader will supervise and motivate the team to provide the highest quality range of services at all times to customers. This will include the provision of training and support to the Assistive Technology Team. The Team Leader will always lead by example and, with the Nottingham on Call Business Manager and the AT Development Manager, support in developing and delivering a range of innovative solutions to meet customer needs.
About You:
The ideal candidate will have:
* Experience of or have the skills to fully manage, coach and support teams, preparing delegating and implementing daily work schedules to facilitate the effective achievement of call volumes and priority calls.
* Experience of or have the skills to implement recording systems, monitoring actions and outcomes to measure and monitor performance of service delivery.
* Experience of or ability to monitor SLA to ensure service standards are maintained, including dealing with non-conformance issues.
* Ability to demonstrate self-motivation, and effectively organise and prioritise own workload, using own initiative to ensure that tasks are completed in an efficient and timely manner.
* Ability to prioritise the work of the service area and manage the process of change.
* Good communication and interpersonal skills with a proven ability to communicate complex and sensitive issues effectively, including active listening and questioning to a wide range of customers.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
Minimum Requirements:
* Full UK Driving Licence.
* This post is subject to an Enhanced DBS check.
Please note: Full training on installing Telecare equipment will be provided.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
Closing Date: 30 January 2025 - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interview date: Likely to be held on 17th February 2025. – Please note this is subject to change.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham, we offer a wide range of roles across various services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary, you will have access to:
* 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually.
* Access to a generous, defined benefit pension scheme offering 17.9%.
* Smart Working – to support your work-life balance.
* Health and wellbeing benefits including access to our Employee Assistance Programme.
* Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Job Info
* Job Identification: 4445
* Posting Date: 01/16/2025, 10:17 AM
* Locations: HARVEY ROAD DEPOT, Nottingham, NG8 3BB, GB
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