The Field Operations Manager is responsible for overseeing and managing the overall cleaning and site maintenance operations. This role requires strategic planning, team leadership, and customer service excellence to ensure efficient service delivery and client satisfaction.
Key Responsibilities
Operations Management
* Oversee the planning, coordination, and execution of cleaning services for commercial and residential properties.
* Develop and implement standard operating procedures (SOPs) for cleaning activities.
* Manage multiple site teams, ensuring schedules and operational targets are met.
* Conduct regular site inspections and audits to ensure compliance with quality standards.
* Coordinate with Site Supervisors to ensure smooth day-to-day operations.
* Maintain and manage cleaning contracts, ensuring all client expectations and SLAs (Service Level Agreements) are met.
Staff & Performance Management
* Recruit, train, and develop cleaning and supervisory staff.
* Conduct staff performance reviews, identifying training needs and areas for improvement.
* Implement workforce planning strategies to ensure proper staff allocation.
* Motivate and mentor teams to increase efficiency and service quality.
Health & Safety Compliance
* Ensure strict adherence to health & safety regulations, including COSHH and risk assessment compliance.
* Conduct health and safety training and ensure all staff follow protocols.
* Investigate and resolve workplace accidents, incidents, and near-miss reports.
Client & Stakeholder Engagement
* Act as the main point of contact for clients, addressing concerns and feedback proactively.
* Maintain positive client relationships and regularly review service contracts.
* Develop and present operational performance reports to stakeholders.
* Oversee budgeting and cost control, optimizing operational expenses.
* Manage procurement of cleaning materials, equipment, and service contracts.
* Implement strategies to improve efficiency, cost-effectiveness, and sustainability.
Skills & Experience Required
* 3+ years of experience in operations or facilities management.
* Strong leadership and team management skills.
* Excellent organizational, problem-solving, and decision-making abilities.
* Knowledge of contract management, budgeting, and financial reporting.
* Ability to analyze performance metrics and implement improvements.
* Proficiency in Microsoft Office (Excel, Word, Outlook) and scheduling software.
* Strong communication and negotiation skills to liaise with clients, suppliers, and internal teams.
Qualifications
* Bachelor’s degree in Facilities Management, Business Administration, or a related field (preferred but not required).
* NVQ Level 3 or 4 in Facilities Management or Cleaning Operations (preferred).
* Health & Safety certification (e.g., NEBOSH or IOSH Managing Safely) required.
* Strong working knowledge of cleaning equipment, techniques, and sustainability initiatives.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Public Relations and Communications Services
#J-18808-Ljbffr