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Role Responsibilities
1. Work as part of a team responsible for loading and securing customers' products onto the van.
2. Check the van and the load before departure, ensuring all necessary tools for installations or flat-packed furniture builds are onboard.
3. Drive the company van or act as a driver's mate to deliver products to customers.
4. Contact customers prior to arrival to confirm delivery and provide an estimated time of arrival.
5. Deliver products to the customer's room of choice and carry out pre-booked services such as electrical installation, appliance fitting, and furniture assembly.
6. Offer unwrapping services and removal of old appliances for recycling.
7. Complete administrative tasks including proof of delivery using electronic devices or paperwork.
8. Upon return, work with the team to unload returns, old appliances, and packaging, then de-brief at the depot.
9. Perform vehicle cleaning and ensure the van is always secure.
10. Follow health and safety and operating procedures.
11. Support training of other team members.
What’s Important to Us?
* Full UK driving licence with no more than 6 penalty points.
* No significant accidents in the past 5 years.
* Flexibility with start times and availability to work weekends and bank holidays on a 5 over 7 basis; standard hours are Monday to Friday with occasional Saturdays.
* Polite and engaging personality when dealing with customers.
* Practical skills, with experience in kitchen fitting, electrical wiring, or joinery being advantageous.
* High level of physical fitness for lifting and maneuvering large appliances.
* Ability to manage each installation through to completion.
More About the Role
* Same responsibilities as above, including loading, checking, delivering, and installing products.
* Additional tasks include administrative duties, vehicle maintenance, and team collaboration.
Why Work for Us?
At Buy It Direct, we dare to be different. We've built this business from the ground up to become one of the UK's largest and fastest-growing online retailers, with a target to double in size over the next three years. We are proud of our products and services across our award-winning brands including Laptops Direct, Appliances Direct, Better Bathrooms, and Furniture. We focus on customer satisfaction, attention to detail, and continuous improvement.
Hours and Benefits
* Hours: 40 hours per week
* Benefits include healthcare cash plan, free parking, birthday off after a year, holiday purchase scheme, staff discounts, and the autonomy to make a difference.
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