Employer Kent and Medway NHS and Social Care Partnership Trust
Employer type NHS
Site North Kent - Base TBC
Town Maidstone
Salary £46,148 - £52,809 per annum
Salary period Yearly
Closing 03/12/2024 23:59
Operational Team Manager
Band 7
The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
Job overview
This is an exciting opportunity for a registered mental health professional (nursing, occupational therapy or social work) to join the new North Kent Community Rehabilitation Service as Operational Team Manager. Within this role you’ll help launch & develop this new service & be a part of the exciting Rehabilitation Strategy improving patient recovery.
Under the direction of the Service Manager, you'll be responsible for the day-to-day management and leadership of the new Community Rehabilitation Service in North Kent. You will manage a team of clinical staff & be responsible for supporting individuals to reach their potential & to ensure consistent delivery of high-quality care.
The Community Rehabilitation Service provides a flexible range of mental health interventions to help clients with complex mental health needs manage their mental health more effectively & remain in their own homes. The team works in close partnership with Social Care & housing providers to ensure each client has the necessary resources available to enable them to engage in their rehab journey. Across the Community Rehabilitation teams, the clinical team consists of Occupational Therapists, Psychologists, Nurses, & VCSE Workers.
The ideal applicant will have experience of working as a band 6 practitioner in a community mental health service. You’ll be competent at managing a complex caseload & have a good understanding of the health & social needs. You’ll also have supervisory & leadership experience.
Main duties of the job
To provide operational leadership and coordination of a multi-disciplinary team to ensure the delivery of effective, efficient and high-quality service for service users. The role will include operational responsibilities;
You will:
* line manage clinical staff.
* utilise data to monitor the performance of the service against performance and quality indicators.
* use your leadership skills to motivate and support high levels of performance amongst your team and delivery of quality care.
* ensure that Trust policies are adhered to and take appropriate action where performance and conduct issues arise.
* have a lead role in the recruitment and retention of staff.
* be required to liaise and collaborate with other services to promote and enhance patient experience and recovery.
* ensure clear and accurate communication to the team and be able to escalate concerns to the senior management team as needed.
* work with the Patient Safety and Quality team to improve clinical quality and safety, ensuring the risk register is kept up to date and incidents are reported and investigated in a timely manner and that learning is shared with the team.
* work with the clinical and admin leads to ensure the team works to continuously improve the safe and effective delivery of care and that the patient and carer experience is positive.
* ensure complaints are dealt with in a timely manner and any learning is shared and embedded.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
At KMPT, we are serious about diversity and about inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.
Detailed job description and main responsibilities
* To be able to demonstrate a high level of interpersonal and communication skills in order to effectively communicate sensitive information on a frequent basis with service users or carers where there may be barriers.
* To have proven ability to compile written reports, including case notes, HR investigations, complaints and SI’s.
* To be able to deal with complex situations and hold difficult conversations with staff who may be underperforming, or not upholding Trust and Team standards.
* To establish and maintain effective communication systems within the team to ensure the flow of current information to and from operational forums and to ensure that objectives are cascaded.
* To exercise clinical judgement when dealing with the holistic care of service users and carers, taking into account complex family aspects of their care.
* To promote evidence-based practice within the team.
* To ensure the team meets any set quality or performance standards / targets and is able to provide evidence to support this when requested by the Locality Services Manager.
* To plan the implementation of policies and service developments within the team which reflect modern evidence-based practice.
* To assist in the planning and delivery and evaluation of effective services within the locality which meet the needs of the service users and the expectations of commissioners and CCG.
* To deputise for Locality Services Manager as required during periods of leave.
* To provide routine clinical leadership, caseload management and support on a day-to-day basis for team members or junior colleagues, whilst ensuring access to appropriate professional managers over matters of professional expertise.
* Be available to team members to joint work and for consultation on complex cases.
* To undertake risk assessments in relation to vulnerable service users providing detailed advice regarding risk management plans.
* Ensure that a “Duty of Candour” is maintained with services users/carers at all times.
* Ensure services are able to be delivered safely and in accordance with the requirements of the Health and Social Care Act, including monitoring the quality and safety at each site of responsibility, identifying breaches, escalating them and acting on them as soon as possible.
* Be responsible for ensuring a regular process of review is in place to detect incidents that indicate adverse quality of care, and triangulate.
* To assist the Locality Services Manager in ensuring that all staff comply with Trust Policies, Procedures and Guidelines, these are reviewed accordingly in locality meetings.
* To assist the Locality Services Manager in ensuring individual and team compliance with Risk Management Datix Register, and Health and Safety requirements inclusive of lone working by taking a lead role in these areas.
* To assist in the dissemination of policies throughout the team and to ensure understanding and application through signed accountability that content is understood and adhered to.
* To assist in the recruitment process for the team in conjunction with the Locality Services Manager.
* To effectively use human resources ensuring safe levels of staffing which reflect the necessary and appropriate skill mix.
* To ensure timely management supervision and facilitate the provision of clinical supervision for all staff and ensure that all staff receive regular professional supervision (contributing to this provision as appropriate).
* To monitor the quality of record keeping within the team set against standards that reflect the minimum requirements of the Trust and professional bodies.
* Under the direction of the Locality Services Manager, to carry out the auditing of records across the Younger Adults Service and within own team as requested.
* Support the enhancement of practice, training and development of all team members.
Person specification
Training, Qualifications and Registration
* Registered Mental Nurse/Diploma in Nursing (Mental Health), Social Work or Occupational Therapy Degree
* Teaching and assessing qualification.
* Management/Clinical Leadership qualification or equivalent experience.
Experience
* Minimum of 2 years experience at Band 6 within a Community Service for Younger Adults with Mental Health Needs.
* Experience of managing a complex caseload within a Community setting for Younger Adults with Mental Health Needs.
* Leadership experience and skill of managing multi-disciplinary team.
* Experience of managing staff groups.
Knowledge and Skills
* In-depth knowledge of the needs of Younger Adults with Mental Health Needs.
* In-depth knowledge of the Care Programme Approach.
* In-depth knowledge of Trust Policies, Procedures and Guidelines and how they relate to Community Services for Younger Adults with Mental Health Needs.
* Sound knowledge of legislation relevant to area of practice, i.e. Mental Health Act, Mental Capacity Act.
* Comprehensive knowledge of current treatments.
* Ability to effectively manage a team.
* Able to motivate staff and manage complexity in change.
* Proven excellence in verbal and written communications.
* Proven organisational skills.
* To be able to effectively manage a clinical caseload.
* Computer skills acquired through training or practical experience.
* Familiarity and understanding of Audit.
* Knowledge of Adult protection procedures.
* Knowledge of Trust databases.
* Knowledge of Assessment tools for Younger Adults with Mental Health Needs.
* Familiarity with recent research and corporate initiatives.
* Able to use resources effectively within an agreed budget.
Other
* To be aware of and demonstrate the Trust values.
* To be able to travel efficiently throughout the area.
Your employer pays 20.6% towards your pension and life assurance benefits.
27 days for full time or pro rata if part time.
After 5 years NHS service
29 days full time or pro rata if part time.
After 10 years NHS service
33 days full time or pro rata if part time.
Plus bank holidays, that’s up to 41 days - more than 8 weeks paid time off!
Medical staff have national Terms and Conditions. Buying and selling of annual leave is also available as part of our flexible approach to staff benefits.
Additional Information
If you already work for us you could refer a friend from outside of the Trust to any of the roles below and you can receive £1000 if they are successfully recruited; Nursing staff - RMN RGN RNLD - Band 5 and 6, Medical Doctors, Clinical Psychologist and Allied Health Professionals.
Covers job share, term time working, flexible shifts etc. Just ask and we will try to help.
Statutory and occupational maternity, paternity or adoption leave dependant on length of NHS service.
Other paid/unpaid leave can be for Jury Service, Reserved Armed Forces, etc. This is paid outside of annual leave.
Non-paid leave for career breaks.
KMPT offers a face-to-face counselling service for any issues not just work-related problems.
Staff can sign up for Red Guava, PS discounts and Health Service Discounts to receive a variety of discounts in travel, fashion, technology, mobile phone contracts, food and drink, days out etc.
In addition to the mandatory subjects there are a number of leadership, management and staff topic areas, including coaching and mentoring.
KMPT is committed to supporting all new staff and this includes a comprehensive Induction programme. The programme's duration depends on role and can be from 2 days to 4 weeks (not always consecutive days).
The Induction programme will provide an excellent opportunity for new staff to meet and engage with KMPT’s subject specialists and include the required training.
The programme may involve some travel to the various training venues across Kent and Medway, the main ones being Canterbury, Maidstone and Dartford.
At the Trust we really value our nurses and the skills they bring. To recognise this we offer a New Hire Bonus of £1200 pro rata for band 5 and 6 nursing staff.
A variety of staff network forums which empower, support and encourage network members and allies, to reflect KMPT values and promote equality and diversity.
Lease car scheme, Cycle to work scheme, the list goes on.
New employees external to Kent and Medway NHS and Social Care Partnership Trust are subject to a six-month probationary period.
To deliver an effective service it is essential in some of our roles that you are able to travel between work bases in a timely manner.
Production of false or forged documents/qualifications in order to obtain employment is a criminal offence and will be reported to the Police.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
KMPT takes a systematic zero-tolerance approach to tackle any unwanted, inappropriate and/or harmful sexual behaviours within the workplace and in our care provision. We are committed to sexual safety which encompasses prevention, support and decisive action against perpetrators. We are committed to keeping you and our patients safe.
KMPT is creating an environment for equal opportunities for all, where we can ALL be ourselves.
We take pride in our services – which are underpinned by our Trust values:
* Respect - We value people as individuals, we treat others as we would like to be treated.
* Openness - Work in a collaborative, transparent way.
* Accountability - We are professional and responsible for our actions.
* Working together - We work together to make a difference for our service users.
* Innovation - We find creative ways to run efficient, high quality services.
* Excellence - We listen and learn to continually improve our knowledge and ways of working.
In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment.
Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful.
You must have appropriate UK professional registration.
Alternate contact number to above is 01622 766900 (option 4).
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