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Customer Service Coordinator, Hemel Hempstead
Client:
Location: Hemel Hempstead, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
f5ce901690ec
Job Views:
4
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
We are recruiting for a Customer Service Coordinator to join our friendly and progressive client based in Hemel Hempstead.
This is a varied position and will see you managing the warehouse activity and the parts ordering processes. It is an exciting time to join them as they are growing and are a real success story! Perhaps you are looking to come out of retail or hospitality, or just build on your customer service and admin skills? This is a great opportunity to learn and grow with the company!
You will be in a close-knit team of 6 in part of a much wider group, they are friendly and fun!
What’s in it for you?
1. Salary: Up to £27k, depending on experience
2. Hours: Monday-Friday, 37.5hrs a week
3. Free parking
4. Life Assurance 4x salary
5. This is an expanding company; you will become part of a supportive and innovative team
6. Great training and continued opportunity for progression
Key Responsibilities:
1. Dealing with service engineer part orders via phone, system & email
2. Purchasing and supplier follow-ups
3. Using inventory management system
4. Stocktaking and daily stock control
5. Manage incoming/outgoing warehouse deliveries
6. Engage in structured and high-quality communication with suppliers and third-party providers
7. Tracking of third-party orders and providing daily updates to service team & management
8. Dealing with enquiries from customers and from service team
9. Supporting the Customer Care Service Co-ordinators as and when required
10. Run reports and identify solutions for any issues that occur
11. Provides customers with solutions when problems arise, efficiently utilizing resources where needed
12. Contributes ideas for process improvements
13. Taking part in project-based activities within the process
What the client is looking for:
1. Strong customer focus, office-based, retail or hospitality experience considered
2. Good attention to detail with the ability to multi-task, plan and prioritise
3. Excellent telephone manner and communication skills, both spoken and written
4. Strong inter-personal skills and a good team player
5. Ability to analyse and solve problems
6. Self-confident and ability to take initiative and make decisions
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