The Ward Clerk is an integral part of the ward team here on Opal House. We are looking for someone who is proficient, organized, has good time keeping with excellent people and communication skills. They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.
A key part of the role will be to work alongside our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include (but are not limited to):
1. Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison.
2. Facilitating the attendance of patients onto the ward.
3. Updating the Hive system.
4. Answering and responding to phone calls in a professional and timely manner.
5. Ordering relevant paperwork and stationery.
To operate within clearly defined limits of policies, procedures, protocols, and guidelines within the department and when necessary improve good working practice.
We are looking for candidates who have excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe. The position is a busy customer/administration service-based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team are essential.
You will work alongside the Consultants, Doctors, and nurses to ensure our patients receive the best care possible. We are looking for candidates who will bring a positive approach to our working environment.
Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service.
MFT is England’s largest NHS Trust with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Diversity Matters: MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
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