Summary
To learn, develop and grow in the Sales Team. An individual who is prepared to learn new processes. A "Can Do" approach is fundamental to the role, underpinned with a brilliant attitude. You will be required to constantly take notes and write down instruction. Have a methodical approach and be prepared to unpack processes.
Wage
£25,396.80 a year
Training course
Customer service practitioner (level 2)
Hours
08:30 - 17:00 Monday to Friday 30-minute lunch break
40 hours a week
Start date
Thursday 1 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Work under direction from your assigned manager
* Work as part of the Sales team, generating quotations/orders through our ProfIT Plus system and provide high customer care to our varied customer base
* Assist in all sales office required duties, inclusive of filing and shredding
* General sales/purchasing assistance. Answer customer queries confidently and effectively
* Organising samples for customers as and when required
* Genral sales and office duties as and when required
Where you’ll work
UNIT 50
ENFIELD INDUSTRIAL ESTATE
REDDITCH
B97 6DE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HEART OF WORCESTERSHIRE COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Services Practitioner Apprenticeship.
More training information
The apprenticeship will be work based learning via one-to-one session either in person or online. 6 hours per week will be set-aside away from normal duties to complete sessions and college work.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
Ability to get to the work place each day on time and have the right attitude with a proactive approach.