Roster:Full Time, early starts 05:15, late finishes 01:00
Due to the start and finish times you must be able to drive to work, or live locally.
Are you passionate about delivering outstanding customer service?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
Within these roles you can do just that. You will be responsible for:
* Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
* Providing the highest possible standard of advice, information and service to our customers
* Delivering a safe, attractive retail station environment, with general cleaning, de-icing
* Participating in the safe running of trains and a safe station environment by complying with procedures
* Promoting all relevant marketing literature and usefulinformation
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
This role will involve standing for long periods of time, working weekends and bank holidays.
Platform based roles are safety critical due to the direct involvement with the operational railway.
Experience / Skills
* Aproactive customer approachcoupled with passion and ability to support the team.
* Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
* Demonstrable experience ofmanaging customerseffectively indifficult environments.
* An effective communicator and must be able to demonstrate this both through your application and or assessments.
* Live in the local areato be able to get to and work and home.
* Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment wherelearning and progressionis actively encouraged. You'll enjoygreat companyandindustry benefits, as well as the support of a passionate team.Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out,but in a way, you’re sort of your own boss, which is nice.”
“I was in my mid-twenties when I applied to be a driver. It’s something you can go into at any point in your life and I’d recommend it to anyone, it’s a fantastic industryto be a part of. I haven’t been treated any differently just because I’m a woman – I was the only female in my training class but that didn’t bother me. I’d love morewomen to join us, so what are you waiting for?”
“I left school as soon as I could, which was just after finishing my GCSEs.After a couple of office and retail jobs, I started my railway career in 2013 when I was 19 years old.Over six or so years, I worked in various roles and covered pretty much every station between Stevenage and Finsbury Park. It was a slightly quieter day when I saw the jobadvert for a trainee driver. I applied on a whim and things progressed from there!”
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further.I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine oflearning again.”
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off sotold me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly whereI’m meant to be. I’m part of a great team and the on-board department as awhole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learnwhilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a placeon the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of theday they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gainingmy Train Dispatch Licence which has been enriching for my experience here.”
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for.Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you findthe best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager
“As a station assistant for Thameslink, it’s my responsibility to dispatch trains, carry out security checks and provide passenger assistance.”
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and trackmaintenance works as well as various minor and major projects across the network.”
“I’ve always admired the railway – people rely on it every day and it’s an important part of life. I’ve worked very hard to get this job, and two years ago,I was offered a full-time position with Thameslink - determination pays off!”
Odayne Ebanks
Station Assistant
“Leaving your comfort zone can be scary, but I encourage everyone to just jump in and do it if they’re looking for a challenge. It’s never too late to try somethingnew and with the right team supporting you – you can’t go wrong!”
“I joined as a platform assistant last year and this year I was offered the role of team leader. It’s a lot more responsibility; I supervise an entire shift, whichincludes all your platform staff. It’s a big step-up but I’m really enjoying it so far. I’ve been a train enthusiast from a young age and finally getting to workon the railway is a dream come true.”
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer.I’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work onceyou’re out of it.”
“I love being part of the railway and find that it’s a very supportive industry with a lot of open doors for progression. To run a good railway you need differenttalent and diversity of ideas so it’s really important that we continue to focus on attracting more young women to the industry.”
“I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out,but in a way, you’re sort of your own boss, which is nice.”
“I was in my mid-twenties when I applied to be a driver. It’s something you can go into at any point in your life and I’d recommend it to anyone, it’s a fantastic industryto be a part of. I haven’t been treated any differently just because I’m a woman – I was the only female in my training class but that didn’t bother me. I’d love morewomen to join us, so what are you waiting for?”
“I left school as soon as I could, which was just after finishing my GCSEs.After a couple of office and retail jobs, I started my railway career in 2013 when I was 19 years old.Over six or so years, I worked in various roles and covered pretty much every station between Stevenage and Finsbury Park. It was a slightly quieter day when I saw the jobadvert for a trainee driver. I applied on a whim and things progressed from there!”
“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further.I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine oflearning again.”
“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off sotold me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly whereI’m meant to be. I’m part of a great team and the on-board department as awhole are brilliant to work with. I feel at home here.”
Tonderai Matizha-Johnson
Area Operations Manager
“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learnwhilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a placeon the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”
“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of theday they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gainingmy Train Dispatch Licence which has been enriching for my experience here.”
“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for.Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you findthe best place in the railway for you. It certainly did it for me.”
Nathaniel Owen
Station Manager
“As a station assistant for Thameslink, it’s my responsibility to dispatch trains, carry out security checks and provide passenger assistance.”
“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and trackmaintenance works as well as various minor and major projects across the network.”
“I’ve always admired the railway – people rely on it every day and it’s an important part of life. I’ve worked very hard to get this job, and two years ago,I was offered a full-time position with Thameslink - determination pays off!”
Odayne Ebanks
Station Assistant
“Leaving your comfort zone can be scary, but I encourage everyone to just jump in and do it if they’re looking for a challenge. It’s never too late to try somethingnew and with the right team supporting you – you can’t go wrong!”
“I joined as a platform assistant last year and this year I was offered the role of team leader. It’s a lot more responsibility; I supervise an entire shift, whichincludes all your platform staff. It’s a big step-up but I’m really enjoying it so far. I’ve been a train enthusiast from a young age and finally getting to workon the railway is a dream come true.”
“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer.I’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”
Zoey Hudson
Head of Talent, Diversity and Inclusion
“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work onceyou’re out of it.”
“I love being part of the railway and find that it’s a very supportive industry with a lot of open doors for progression. To run a good railway you need differenttalent and diversity of ideas so it’s really important that we continue to focus on attracting more young women to the industry.”
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