Customer Service Advisor
Location: Eastleigh, ENG, GB
Work Arrangement: Onsite
OK International is a global manufacturer of electronic benchtop tools and precision dispensing solutions worldwide. We have two major product lines: Metcal electronics bench tool solutions and Techcon dispensing Systems.
As part of the OK International team, you will work within the European Internal Sales team, focusing on customer relationship management, customer services, and sales administration.
Job Summary:
* Support our sales representatives based in the UK, France, Germany, and England.
* Build solid, long-term relationships with our customers and distributors.
* Maintain the company’s reputation by consistently meeting and exceeding customer expectations.
* Communicate customer feedback to help us improve our service.
Job Duties:
* Respond to incoming calls and inquiries from potential customers.
* Assist potential and existing customers in determining appropriate products or services.
* Forward new leads to our sales representatives and distributors.
* Respond proactively to existing customers regarding requests and questions.
* Provide administrative support to our sales representatives.
* Produce reports and documents as required.
* Monitor customer requirements to ensure on-time delivery.
* Perform Know Your Customer and Visual Compliance searches on potential new customers.
* Act as an administrative liaison with internal and external sources.
* Manage information sourcing and data management.
* Supply first line Technical/Sales Support.
* Provide detailed quotations and supply price and delivery information.
* Manage distributor shipment schedules and returns for warranty and repairs.
* Assist with daily and monthly reporting on late items and customer service activities.
* Ensure product knowledge is up to date.
Work Experience Requirements:
* Previous Customer Service Experience, ideally within a manufacturing or distribution environment.
* Previous Sales Administration Experience, ideally within a manufacturing or distribution environment.
* Excellent verbal and written English skills.
* Proactive and self-motivated.
* Strong organizational and prioritization skills.
* Proficient in Word, Excel, and Outlook.
* Experience with order booking systems or other ERP systems.
We consider several job-related, non-discriminatory factors when determining the pay rate for this position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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